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Enterprise System Upgrade

Overview

Served as Deputy PM supporting the execution of enterprise system upgrades impacting 10,000+ employees, with a focus on testing coordination, cutover readiness, and post-go-live stabilization.

The Challenge

The upgrade required coordination across projects and teams, including technical, functional, and business stakeholders. There was ambiguity around:

• Risks, issues, and dependencies
• Testing environments
• Upgrade and refresh dates
• Cutover readiness and task ownership
• Post-go-live stabilization efforts

What I Did

• Supported test execution across three full test cycles
• Managed test execution in Zephyr for 500+ scripts and built dashboards to provide real-time visibility into pass/fail/block status
• Led daily triage meetings with technical and functional teams to address defects and unblock testing
• Prioritized cutover readiness by separating critical defects from non-blocking issues
• Assisted in tracking cutover readiness and execution activities
• Coordinated tracking and resolution for 30+ issues impacting business operations during post-go-live
• Captured lessons learned and process improvement opportunities
• Highlighted gaps in script validation and documentation for future upgrades

Business Impact and Outcomes

• Improved visibility into testing progress, enabling faster decision-making
• Reduced delays by prioritizing cutover-critical defects
• Increased accountability through structured triage and tracking
• Managed resolution of post-upgrade issues impacting critical processes such as reporting and month-end payment activities
• Supported on-time completion of testing cycles

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Identity Management Platform Migration

Overview

Supported the migration from Microsoft Identity Manager (MIM) to Cayosoft, ensuring IT users maintained proper access and were successfully transitioned to a new identity management system.

Helped support user access, onboarding, and system adoption during the transition to a new platform.

The Challenge

The migration required transitioning users to a new identity management system while maintaining uninterrupted access and ensuring accuracy of permissions and security groups. Challenges included:

• Maintaining uninterrupted access for 300+IT users during system transition
• Ensuring users were assigned to correct security groups
• Supporting onboarding of new users in a new system environment
• Adapting to a new platform and processes during migration

What I Did

• Tracked migration activities, dependencies, and user access impact
• Validated that users were correctly synced and assigned to appropriate security groups
• Supported onboarding of new users in Cayosoft, ensuring proper system access
• Acted as a point of contact for access-related issues during and after migration
• Helped troubleshoot and resolve user access issues as they arose

Business Impact and Outcomes

• Maintained continuity of IT user access during system migration
• Reduced risk of access issues through validation of user permissions and security groups
• Improved onboarding consistency for new users in the updated system
• Supported a smooth transition to a new identity management platform

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Commercial to Defense Domain Migration

Overview

Supported the migration from @accenturefederal.com to @afs.com, ensuring continuity of vendor communication, billing processes, and contract-related operations during a large-scale domain transition.

The Challenge

The domain transition impacted how external vendors and internal stakeholders communicated, creating risk to billing, contract management, and ongoing operations if not properly coordinated. My role included:

• Ensuring vendors could continue submitting invoices and communicating effectively
• Ensure critical emails were not missed (invoices, payment inquiries, requests for signature)
• Preventing disruption to contract-related communications
• Managing updates to email domains across stakeholders and systems
• Maintaining continuity of business operations during the transition

What I Did

• Coordinated change management across internal users and external vendors during the domain transition
• Implemented automated notifications to inform vendors of domain changes and updated contact information
• Worked with vendors to update login credentials and ensure continued access to billing and support systems
• Helped redirect vendors to the correct channels for invoice submission and communication
• Acted as a point of contact for communication and access issues during the transition
• Helped resolve disruptions related to email, contracts, and vendor communication

Business Impact and Outcomes

• Maintained continuity of vendor billing and invoice submission during the domain transition
• Reduced risk of access disruptions across users and vendors
• Ensured critical communications related to contracts and payments were not missed
• Supported uninterrupted business operations during a large-scale organizational transition

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Automated Data Requests for Supplier T&E Reporting

Overview

Automated the monthly time and expense (T&E) reporting process for subcontractors, replacing a manual and time-consuming workflow with a centralized and scalable solution.

Designed a process that leveraged SharePoint and scheduled automation to ensure consistent vendor communication, improve reporting accuracy, and simplify ongoing maintenance as vendors and stakeholders changed.

The Challenge

To support monthly accruals, vendors were required to submit reports with actual hours/expenses and estimated remaining costs. This process was handled manually and became increasingly difficult to manage.

• Manual emails sent to 20+ vendors each month
• Customized messaging required for each vendor
• New vendors were sometimes missed, creating risk to reporting accuracy
• Frequent updates needed as vendors or managers changed
• Limited visibility and inconsistent tracking of submissions

What I Did

• Designed and implemented an automated workflow to distribute monthly T&E reporting requests
• Built and maintained a SharePoint list to manage vendor contacts/distribution lists
• Coordinated testing with a developer to ensure workflow functionality and accuracy
• Maintained ongoing updates to reflect changes in vendors, managers, and reporting requirements

Business Impact and Outcomes

• Eliminated manual outreach to 20+ vendors each month
• Reduced risk of missed vendors through a centralized and automated process
• Improved efficiency and reduced time spent on monthly reporting coordination
• Increased accuracy of accrual reporting by ensuring consistent vendor submissions
• Enhanced scalability and maintainability of the process as vendors and teams changed

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Subcontractor Onboarding Process Improvement

Overview

Supported the implementation of a new subcontractor onboarding requirement where vendors were required to provide citizenship attestations prior to onboarding.

Introduced a centralized tracking and workflow solution to improve visibility, coordination, and timing across procurement, subcontracts, and PMO teams.

The Challenge

The introduction of a new compliance requirement created confusion and delays in the onboarding process due to lack of clarity, ownership, and tracking.

• No visibility into where contractors were in the onboarding process
• Unclear timing for when onboarding could begin
• Misalignment between procurement, subcontracts, and PMO teams
• Delays caused by dependency on citizenship attestation before onboarding
• Inconsistent communication with vendors and internal stakeholders

What I Did

• Designed and implemented a SharePoint-based tracking system to centralize onboarding status and requirements
• Created a workflow to trigger the subcontracts team when a new contractor onboarding request was submitted
• Enabled real-time tracking of key steps such as attestation status, purchase requisitions, and equipment requests
• Coordinated across procurement, subcontracts, and PMO teams to ensure alignment on onboarding timelines
• Tracked approvals and followed up on dependencies to prevent delays in meeting contract start dates
• Developed standard operating procedures (SOPs) to clarify process steps, ownership, and timelines
• Improved communication between teams to ensure timely updates and reduce process ambiguity

Business Impact and Outcomes

• Improved visibility into onboarding status and dependencies across teams
• Reduced delays by creating a structured and trackable onboarding workflow
• Increased accountability by clearly defining ownership and process steps
• Improved alignment between procurement, subcontracts, and PMO teams
• Enabled more accurate contractor start dates through better process transparency

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Automated Invoice Approval and Submission

Overview

Streamlined the invoice approval and submission process by replacing a manual, duplicative workflow with an automated solution that improved efficiency and audit tracking.

Collaborated with an automation specialist to design, test, and implement a workflow that reduced manual effort, improved approval visibility, and minimized delays in vendor payments.

The Challenge

Managers approved contractor time within vendor systems, but a second approval was required internally for audit purposes. This created a repetitive and manual process. Painpoints included:

• Manual distribution of invoices to managers for approval
• Frequent follow-ups required to obtain responses
• Time-consuming tracking of approvals across emails
• Risk of missed approvals and delayed payments
• Lack of centralized visibility into invoice status

What I Did

• Partnered with an automation specialist to support development of an invoice approval workflow
• Provided business requirements, including form structure, data fields, and approval routing
• Recommended enhancements such as multi-recipient notifications and automated reminders
• Coordinated testing to validate approval and rejection scenarios
• Identified and resolved workflow issues, including errors caused by missing or improperly formatted data
• Supported ongoing troubleshooting to ensure process reliability

Business Impact and Outcomes

• Reduced manual effort associated with invoice approval and follow-ups
• Improved tracking and visibility of invoice approval status
• Decreased risk of missed approvals and delayed vendor payments
• Strengthened audit readiness through a more structured approval process
• Increased process efficiency and reliability through automation